Legal notice
Last updated: 30 September 2026
Business Information
Enkays Collection is operated by:
Mehta Kandhari Group Pty Ltd
ABN: 67 702 077 281
Location: PO BOX 328, Beaconsfield 3807, VIC, Australia
Email: enkaysau@gmail.com
Phone/WhatsApp: +61 435 000 972
This Legal Notice should be read together with our Terms of Service, Privacy Policy, Returns, Exchanges & Refunds Policy and Shipping & Delivery Policy.
1. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in our Terms of Service, Returns, Exchanges & Refunds Policy, Shipping & Delivery Policy or any other Enkays Collection policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
2. Change-of-Mind Returns
Enkays Collection offers eligible change-of-mind returns and size exchanges in accordance with our Returns, Exchanges & Refunds Policy.
Our voluntary return conditions may require an item to:
- be returned within the applicable return period;
- be unworn and unused;
- be unwashed;
- remain in its original condition;
- have its original tags and labels attached; and
- be free from perfume, deodorant, makeup, stains, alterations or other customer-caused damage.
We may decline a voluntary change-of-mind return or exchange where these conditions are not satisfied.
These conditions apply to voluntary change-of-mind returns and exchanges only.
They do not limit your rights under the Australian Consumer Law where an item is faulty, defective, materially different from its description or otherwise fails to comply with an applicable consumer guarantee.
3. Shipping and Delivery
Delivery timeframes provided by Enkays Collection are estimates unless expressly stated otherwise.
Delivery may occasionally be affected by carrier delays, severe weather, public holidays, customs processing, transport disruptions or other circumstances outside our reasonable control.
If your order is lost, damaged or materially delayed during delivery, please contact us so that we can investigate the matter with the relevant carrier.
Where an order cannot be supplied or delivered as required, we will provide an appropriate solution in accordance with the circumstances and your rights under applicable law.
Nothing in this Legal Notice excludes or limits any responsibility or liability that cannot lawfully be excluded under the Australian Consumer Law.
For voluntary change-of-mind returns where you arrange the return shipping, you are responsible for taking reasonable steps to ensure that the item is safely returned to us. We strongly recommend using a tracked postal or courier service and retaining your tracking information.
Different arrangements may apply where an item is being returned because it is faulty, damaged, incorrect or otherwise fails to comply with an applicable consumer guarantee.
Please refer to our Shipping & Delivery Policy and Returns, Exchanges & Refunds Policy for further information.
4. Inspection of Returned Products
We may reasonably inspect or assess a returned product before determining the appropriate outcome.
For voluntary change-of-mind returns and exchanges, we may assess whether the item satisfies the conditions stated in our Returns, Exchanges & Refunds Policy.
For products claimed to be faulty, defective, damaged or otherwise non-compliant with a consumer guarantee, we may reasonably inspect or assess the product to determine the nature and cause of the problem.
Any assessment will be conducted having regard to applicable law.
Our inspection or assessment process does not exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.
5. Customer-Caused Damage
Consumer guarantees may not provide a remedy where a problem with a product was caused by misuse, abnormal use or damage caused by the customer after receiving the product.
This does not affect any rights you may have in relation to an unrelated fault, defect or other failure to comply with an applicable consumer guarantee.
6. Policy Changes
We may update or modify our policies from time to time to reflect changes to our business, products, practices or legal requirements.
The current version of each policy will be published on our website together with its applicable “Last updated” date.
Changes will not retrospectively remove or reduce statutory rights relating to purchases already made where doing so would be unlawful.
Where required by applicable law, we will provide appropriate notice of material changes.
7. Governing Law
This Legal Notice and our policies are governed by the laws of Victoria, Australia.
Subject to any rights you may have under applicable consumer law concerning jurisdiction, Enkays Collection and its customers submit to the jurisdiction of the courts of Victoria and the Commonwealth of Australia.
Nothing in this section limits any right to bring a claim before another court or tribunal where that right cannot lawfully be restricted.
8. Contact Us
If you have questions about your order, your consumer rights or any Enkays Collection policy, please contact:
Enkays Collection
Operated by Mehta Kandhari Group Pty Ltd
ABN: 67 702 077 281
Email: enkaysau@gmail.com
Phone/WhatsApp: +61 435 000 972
Location: Melbourne, Victoria, Australia