Shipping policy

Last updated: 30 September 2026

Thank you for shopping with Enkays Collection.

This Shipping & Delivery Policy explains where we deliver, how shipping charges are calculated, estimated delivery timeframes, tracking and what happens if there is a problem with your delivery.

Enkays Collection is operated by Mehta Kandhari Group Pty Ltd (ABN 67 702 077 281).

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

1. SHIPPING DESTINATIONS

We currently ship to:

  • Australia; and
  • New Zealand.

Available shipping options may vary depending on your delivery address and will be displayed at checkout.

If we are unable to deliver to your address after you have placed an order, we will contact you as soon as reasonably possible.

2. LOCAL DELIVERY

Enkays Collection may offer a local delivery service to selected postcodes. Where local delivery is available for your delivery address, the option will be displayed at checkout.

Local deliveries may be completed directly by an authorised member of the Enkays Collection team rather than by Australia Post or another third-party courier.

Arranging your delivery time

After your order has been prepared for local delivery, we will contact you by email to arrange a suitable delivery time.

Where practicable, we will provide three available delivery time options for you to choose from. Please select a time when you, or another person authorised by you, will be available at the delivery address to receive the parcel.

Your delivery time is not confirmed until you have selected an available option and we have confirmed the arrangement with you.

Receiving your local delivery

We ask that you, or another person authorised by you, be available at the delivery address during the agreed delivery period to receive your parcel.

Before delivery, Enkays Collection will contact you by email and provide three available delivery time options. Please select a time when you, or another person authorised by you, will be available to receive the parcel.

If nobody is available at the agreed delivery time, we will contact you to arrange a second delivery attempt.

A $5 redelivery fee will apply to the second delivery attempt where the first delivery attempt was unsuccessful because nobody was available to receive the parcel at the agreed time.

The $5 redelivery fee must be paid before the second delivery is arranged.

The redelivery fee will not apply where the unsuccessful delivery was caused by Enkays Collection or circumstances for which we are responsible.

Authority to leave

For the security of your order, Enkays Collection recommends that someone be available to receive your parcel. If nobody will be available, our preferred option is to arrange another delivery time.

If you specifically request that we leave your parcel unattended instead of arranging a second delivery attempt, you may provide us with written authority via Email to leave the parcel at a location nominated by you at the delivery address.

By providing authority to leave, you acknowledge that:

  • you are requesting unattended delivery instead of our recommended attended delivery;
  • you are responsible for selecting a reasonably safe and accessible location;
  • our delivery member may take a photograph or other reasonable record showing where and when the parcel was delivered;
  • once the parcel has been delivered to your nominated location in accordance with your instructions, you accept the risk of subsequent loss or theft arising from the parcel being left unattended; and
  • to the extent permitted by law, Enkays Collection will not be responsible for loss or theft occurring after the parcel has been delivered in accordance with your authority-to-leave instructions.

Our delivery member may decline to leave a parcel unattended if the nominated location is considered unsafe, inaccessible or unsuitable. If this occurs, we will contact you to arrange another delivery.

Nothing in this section excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

3. ORDER PROCESSING AND DISPATCH

Orders are processed and prepared for dispatch as soon as reasonably possible after payment has been confirmed.

Please note that order processing time is separate from the carrier's estimated delivery time.

Orders placed on weekends or public holidays may not begin processing until the next applicable business day.

During sales, promotional periods, public holidays or other periods of high demand, processing may take longer than usual.

Once your order has been dispatched, you will receive a shipping confirmation where available.

4. SHIPPING METHODS AND ESTIMATED DELIVERY TIMES

Available shipping methods and estimated delivery timeframes will be displayed at checkout where available.

Delivery estimates generally begin from the date your order is dispatched, rather than the date your order is placed.

Any delivery timeframe displayed on our website or provided at checkout is an estimate unless we expressly state that a particular delivery date is guaranteed.

Delivery times may vary depending on:

  • your location;
  • the shipping method selected;
  • carrier operations;
  • weekends and public holidays;
  • weather or natural events;
  • periods of high parcel volumes;
  • customs and border processing for international orders; and
  • other circumstances outside our reasonable control.

We will take reasonable steps to provide accurate information about expected delivery times.

If we become aware of a significant delay affecting your order, we will take reasonable steps to notify you and provide updated information where practicable.

Nothing in this section limits any rights or remedies available to you under the Australian Consumer Law.

5. SHIPPING COSTS

Shipping charges are calculated based on the available shipping method, destination and other applicable shipping factors.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

Any promotional free-shipping offer will be subject to the conditions stated with that promotion.

6. ORDER TRACKING

Where tracking is available, we will provide tracking information after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives or scans your parcel.

Once tracking is available, you can use the tracking information provided to follow the progress of your delivery.

If your tracking information does not update for an extended period or you believe there may be a problem with your delivery, please contact us at:

Email: enkaysau@gmail.com
WhatsApp/Phone: +61 435 000 972

We will assist in investigating the delivery with the relevant carrier.

7. AUSTRALIAN ORDERS

Australian orders will be delivered using the shipping options made available at checkout. Depending on your location, this may include delivery through a postal or courier service or Enkays Collection's local delivery service.

Delivery estimates depend on the destination and shipping method selected.

Regional and remote locations may require additional delivery time.

Shipping estimates are provided as a guide and may be affected by circumstances outside our reasonable control.

8. NEW ZEALAND ORDERS

We currently offer shipping to New Zealand where a shipping option is available at checkout.

International delivery times may be longer than domestic Australian deliveries due to international transport, customs processing and local delivery arrangements.

New Zealand customers are responsible for ensuring that products ordered can lawfully be imported into their destination.

9. CUSTOMS, DUTIES AND IMPORT TAXES

Orders delivered outside Australia may be subject to customs duties, import taxes, processing charges or other government fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge collected by Enkays Collection and are the responsibility of the recipient.

Enkays Collection does not control charges imposed by overseas customs or government authorities.

Customs processing may also result in additional delivery time.

Where duties, taxes or other charges are collected by us at checkout, those amounts will be clearly displayed before you complete your purchase.

10. SHIPPING ADDRESS

Please carefully check your shipping address before completing your order.

You are responsible for providing complete and accurate delivery information.

If you notice an error after placing your order, please contact us as soon as possible at:

enkaysau@gmail.com

We will make reasonable efforts to update your address if the order has not yet been dispatched, but we cannot guarantee that an address can be changed once processing or dispatch has commenced.

If a parcel is returned to us because the customer supplied an incorrect or incomplete address, we will contact you to discuss available options.

Additional shipping charges may apply where a parcel needs to be resent because an incorrect or incomplete address was supplied by the customer.

This does not affect your rights where the delivery problem was caused by Enkays Collection or its service providers.

11. LOST OR MISSING PARCELS

If your tracking information indicates that your parcel may be lost, or your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

Email: enkaysau@gmail.com
WhatsApp/Phone: +61 435 000 972

Please provide your order number so that we can investigate the delivery with the relevant carrier.

We may ask you to assist with reasonable information required to investigate the missing parcel.

Where an order is confirmed as lost or cannot be supplied within the required timeframe, we will provide an appropriate solution in accordance with the circumstances and your rights under the Australian Consumer Law.

Depending on the circumstances, this may include a replacement or refund.

12. DAMAGED PARCELS OR PRODUCTS

If your parcel or product arrives damaged, please contact us as soon as reasonably possible.

Please provide:

  • your order number;
  • a description of the damage; and
  • photographs of the parcel and/or product where reasonably possible.

Photographs can help us investigate the issue with the carrier and resolve the matter more quickly.

Please retain the packaging until we advise whether it is required for the investigation.

Your rights in relation to damaged or faulty products are explained further in our Returns, Exchanges & Refunds Policy.

Nothing in this section limits your rights under the Australian Consumer Law.

13. DELIVERY DELAYS

Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, including severe weather, transport disruptions, carrier delays, customs processing, public holidays or unusually high parcel volumes.

If we become aware of a significant delay affecting your order, we will take reasonable steps to provide you with updated information.

If your order cannot be delivered within the stated timeframe or, where no specific timeframe applies, within a reasonable time, please contact us.

We will investigate the circumstances and provide an appropriate solution where required under applicable law.

Nothing in this policy removes or limits any rights or remedies you may have under the Australian Consumer Law.

14. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request if processing or dispatch has not already progressed too far.

Once an order has been dispatched, we may be unable to change the delivery address or cancel the shipment.

Where applicable, you may still be able to request a return after receiving the item in accordance with our Returns, Exchanges & Refunds Policy.

15. SPLIT SHIPMENTS

In some circumstances, items from the same order may be dispatched separately.

Where this occurs, you may receive separate shipping confirmations or tracking information for each parcel.

You will not be charged additional shipping solely because we choose to split an order into multiple shipments unless this was expressly agreed with you beforehand.

16. UNDELIVERABLE OR RETURNED PARCELS

A parcel may be returned to us if:

  • the delivery address is incorrect or incomplete;
  • delivery cannot be completed after reasonable attempts;
  • the parcel is not collected from a collection location within the carrier's required timeframe; or
  • the recipient refuses delivery.

If a parcel is returned to us, we will contact you to discuss the available options.

Where the return resulted from incorrect information supplied by the customer or failure to collect the parcel, reasonable additional shipping costs may apply if you ask us to send the order again.

Any refund available in these circumstances will be handled in accordance with our Returns, Exchanges & Refunds Policy and applicable law.

17. AUSTRALIAN CONSUMER LAW

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

We will take reasonable steps to supply your order within the delivery timeframe communicated to you or, where no timeframe has been specified, within a reasonable time.

Where there is a problem with the supply or delivery of your order, we will work with you to provide an appropriate solution in accordance with applicable law.

18. CONTACT US

If you have questions about shipping, tracking or delivery, please contact:

Enkays Collection
Operated by Mehta Kandhari Group Pty Ltd
ABN: 67 702 077 281
Email: enkaysau@gmail.com
WhatsApp/Phone: +61 435 000 972
Location: PO BOX 328, Beaconsfield 3807, VIC, Australia

Please include your order number when contacting us about an existing order so that we can assist you more quickly.