Refund policy

Last updated: 30 September 2026

Thank you for shopping with Enkays Collection.

We want you to be happy with your purchase. This Returns, Exchanges & Refunds Policy explains our voluntary returns and exchange arrangements as well as your rights under the Australian Consumer Law (ACL).

Enkays Collection is operated by Mehta Kandhari Group Pty Ltd (ABN 67 702 077 281).

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

1. CHANGE-OF-MIND RETURNS

We accept eligible change-of-mind returns within 14 days from the date your order is delivered.

To qualify for a change-of-mind return, the item must:

  • be unworn and unused;
  • be unwashed;
  • be in its original condition;
  • have all original tags and labels attached;
  • be free from perfume, deodorant, makeup, marks, stains, damage or alterations; and
  • be returned in its original packaging where reasonably possible.

Please take reasonable care when trying on clothing.

For approved change-of-mind returns:

  • you are responsible for the cost of returning the item to us;
  • original shipping charges are not refundable; and
  • the item will be inspected before a refund is approved.

These conditions apply only to voluntary change-of-mind returns and do not limit your rights in relation to faulty, defective, incorrectly described or otherwise non-compliant products under the Australian Consumer Law.

2. SIZE EXCHANGES

We understand that choosing the right size online can sometimes be difficult.

If you would like to exchange an eligible item for another size, please contact us within 14 days of delivery.

For an eligible size exchange:

  • the item must satisfy the return-condition requirements in Section 1;
  • you are responsible for the cost of shipping the original item back to us;
  • once we receive and inspect the returned item, we will arrange your replacement size; and
  • Enkays Collection will cover the standard shipping cost of sending the first replacement size to you within Australia.

Size exchanges are subject to stock availability.

If your requested size is unavailable, we will contact you to discuss the available options.

How to request a size exchange

Email enkaysau@gmail.com and provide:

  • your order number;
  • the item you wish to exchange; and
  • the replacement size you require.

Please wait for our return instructions before sending your item.

This section applies to voluntary size exchanges. If the product is faulty, incorrectly supplied or otherwise fails to comply with a consumer guarantee, your rights under the Australian Consumer Law apply separately.

3. FAULTY, DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is faulty, damaged, defective, materially different from its description, or different from the item you ordered, please contact us as soon as reasonably possible.

You can contact us at:

Email: enkaysau@gmail.com
WhatsApp/Phone: +61 435 000 972

Please provide your order number and, where reasonably possible, photographs showing the issue. Photographs can help us assess and resolve the matter more quickly.

We may reasonably inspect or assess the product before determining the appropriate remedy.

Your rights and the remedy available will depend on the circumstances and the Australian Consumer Law.

Where there is a major problem with a product, you may be entitled to choose between a refund or replacement in accordance with the Australian Consumer Law.

Where a problem is minor, we may be entitled to provide an appropriate remedy in accordance with the Australian Consumer Law.

Where a product is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return postage costs you have incurred where required by law. Please retain your postage receipt.

Your Australian Consumer Law rights are not limited to 14 days or 48 hours.

While we encourage you to contact us promptly after discovering a problem so that we can assist you quickly, failure to notify us within 48 hours does not remove any rights you may have under the Australian Consumer Law.

4. Order Cancellations

If you wish to cancel an order, please contact Enkays Collection within 14 days at enkaysau@gmail.com.


If we receive and approve your cancellation request before your order has been dispatched, we will cancel the order and refund the amount paid, after deducting a 5% cancellation and administration fee.

Once an order has been dispatched, it can no longer be cancelled. After receiving the order, you may request a return if eligible under our Change-of-Mind Returns policy.

The 5% cancellation fee applies only where you choose to cancel an otherwise valid order.
The cancellation fee will not apply where:

  • Enkays Collection cancels your order;
  • we are unable to supply the product you ordered;
  • the cancellation or refund results from an error for which Enkays Collection is responsible; or
  • you are entitled to cancel or receive a remedy under the Australian Consumer Law or another applicable law.

Nothing in this section excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded.

5. SALE AND DISCOUNTED ITEMS

Sale, promotional and discounted items are generally not eligible for change-of-mind returns or exchanges, unless we expressly state otherwise.

However, sale and discounted items remain covered by the Australian Consumer Law.

If a sale item is faulty, defective, not as described or otherwise fails to comply with an applicable consumer guarantee, you may still be entitled to a repair, replacement, refund or other remedy under the Australian Consumer Law.

This does not apply to a fault or defect that was specifically disclosed to you before purchase where the law permits that disclosed issue to be excluded from the relevant guarantee.

6. HOW TO MAKE A RETURN OR EXCHANGE

Before returning an item, please contact us at:

enkaysau@gmail.com

Please include:

  • your order number;
  • the item you wish to return or exchange;
  • the reason for the return; and
  • photographs where the item is damaged, faulty or incorrect and photographs can reasonably demonstrate the issue.

We will provide you with the applicable return address and return instructions.

For change-of-mind returns and voluntary size exchanges, we strongly recommend using a tracked postal or courier service and retaining your tracking information until your return has been processed.

Where you arrange your own return for a voluntary change-of-mind return, you are responsible for the parcel until it reaches us.

This does not limit our responsibilities in relation to faulty products under the Australian Consumer Law.

7. REFUNDS

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method wherever reasonably possible.

We will generally initiate an approved refund within 3–5 business days after completing our assessment.

After we issue the refund, your bank, card provider or payment provider may require additional time to process the transaction and make the funds available to you. These processing times are outside our control.

For voluntary change-of-mind returns, original shipping charges are not refundable.

Where a refund or reimbursement is required because a product fails to comply with the Australian Consumer Law, shipping and other amounts will be handled in accordance with your rights under that law.

8. ITEMS THAT CANNOT BE RETURNED FOR CHANGE OF MIND

We cannot accept a voluntary change-of-mind return or size exchange where an item:

  • has been worn beyond what is reasonably necessary to try it on;
  • has been washed;
  • has been altered or damaged after delivery;
  • has had its tags or labels removed;
  • contains perfume, deodorant, makeup, stains or other marks;
  • is not in its original condition; or
  • otherwise does not satisfy the requirements of this policy.

These restrictions apply to voluntary change-of-mind returns and exchanges only.

They do not exclude or limit rights you may have under the Australian Consumer Law where a product is faulty, defective, incorrectly described or otherwise fails to meet an applicable consumer guarantee.

9. PROOF OF PURCHASE

We may ask you to provide reasonable proof of purchase when requesting a return, exchange or remedy.

Proof of purchase may include your:

  • order confirmation;
  • order number;
  • receipt;
  • payment record; or
  • other reasonable evidence demonstrating that the product was purchased from Enkays Collection.

10. AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Products must meet applicable consumer guarantees, including being of acceptable quality, fit for applicable disclosed purposes and matching their description.

Your rights under the Australian Consumer Law apply independently of our voluntary 14-day change-of-mind and size-exchange policy.

Depending on the nature of a problem, you may be entitled to a repair, replacement, refund, compensation or another remedy under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify those rights.

11. CONTACT US

If you have questions about a return, exchange, refund or faulty product, please contact:

Enkays Collection
Operated by Mehta Kandhari Group Pty Ltd
ABN: 67 702 077 281
Email: enkaysau@gmail.com
WhatsApp/Phone: +61 435 000 972
Location: PO BOX 328, Beaconsfield 3807, VIC, Australia

We recommend contacting us before sending any return so that we can provide the appropriate instructions.