Privacy policy
Last updated: 25 September 2026
Enkays Collection (“Enkays Collection”, “we”, “us” or “our”) is operated by Mehta Kandhari Group Pty Ltd.
We operate the Enkays Collection online store and website and provide clothing, accessories and related products and services to our customers (the “Services”). Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
We respect your privacy and are committed to handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, hold, use and disclose your personal information when you visit our website, make a purchase, create an account, contact us or otherwise interact with Enkays Collection.
This Privacy Policy should be read together with our Terms of Service and other policies available on our website.
1. Personal Information We Collect
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
The types of personal information we may collect depend on how you interact with us and may include:
- Contact information, such as your name, email address, telephone number, billing address and shipping address.
- Order and transaction information, including products you purchase, return, exchange or cancel, order history, transaction amounts and delivery information.
- Payment information, such as your chosen payment method, transaction status and payment confirmation. Payments may be processed by third-party payment providers, such as Shopify Payments, PayPal or other payment services made available through our store. Where payment card information is processed directly by a payment provider, we generally do not receive or store your complete credit or debit card details.
- Account information, if you create a customer account, including account details, preferences and settings.
- Communications, including information you provide when contacting us with questions, feedback, complaints, returns, exchange requests or customer support enquiries.
- Device and technical information, such as your IP address, browser type, device type, network information and other technical identifiers.
- Website usage information, including information about how you access, browse and interact with our website, products and Services.
- Marketing preferences, including whether you have chosen to receive promotional communications from us.
We only collect personal information that is reasonably necessary for our business activities or otherwise permitted or required by applicable law.
2. How We Collect Personal Information
We may collect personal information:
- directly from you when you place an order, create an account, contact us, subscribe to marketing communications or otherwise provide information to us;
- automatically when you visit or interact with our website, including through cookies and similar technologies;
- from Shopify and other service providers that assist us in operating our online store;
- from payment providers, shipping and delivery providers and other businesses involved in completing your transaction; and
- from other third parties where permitted by law.
3. How We Use Your Personal Information
We may collect, hold, use and disclose your personal information for purposes including:
Providing Our Products and Services
We use personal information to:
- process and fulfil orders;
- process payments;
- arrange shipping and delivery;
- provide order confirmations and updates;
- manage returns, refunds and exchanges;
- maintain customer accounts;
- respond to questions and provide customer support; and
- otherwise provide the products and Services you request.
Improving Our Store and Customer Experience
We may use information about how customers interact with our website to understand customer preferences, improve our website and Services, troubleshoot technical issues and improve the shopping experience.
Marketing and Promotions
Where permitted by law, we may use your contact information to send you information about Enkays Collection products, promotions, new collections, special offers and other marketing communications.
You can unsubscribe from promotional emails at any time by using the unsubscribe link contained in the email or by contacting us.
Even if you unsubscribe from marketing communications, we may continue to send you non-promotional communications relating to your orders, account, transactions or customer service enquiries.
Security and Fraud Prevention
We may use personal information to protect our customers, our business and our website, including to detect, investigate and prevent fraudulent, malicious, unauthorised or illegal activity.
Legal and Regulatory Requirements
We may use or disclose personal information where reasonably necessary to comply with applicable laws, regulations, court orders or lawful requests from government or law enforcement authorities, to resolve disputes, or to establish, exercise or defend legal claims.
4. Shopify
Our online store is hosted and powered by Shopify.
Shopify collects and processes certain personal information when you access or use our online store in order to provide its ecommerce services to us and to you.
Information you provide through our store may therefore be transmitted to and processed by Shopify and service providers used by Shopify.
Shopify may also process information about your interactions with our store in accordance with its own privacy practices and, depending on the Shopify services and settings we use, may use certain information to provide or improve Shopify services.
You can learn more about Shopify's handling of personal information by reviewing the Shopify Consumer Privacy Policy at:
https://www.shopify.com/legal/privacy/consumers
You can also access Shopify's privacy controls and information about your privacy rights at:
https://privacy.shopify.com/
5. Payments
Payments made through our online store may be processed by Shopify Payments, PayPal or other payment providers made available at checkout.
Payment providers may collect and process your payment and financial information directly in accordance with their own privacy policies and terms.
Where your complete payment card information is collected directly by a payment provider, Enkays Collection generally does not receive or store your complete credit or debit card number.
We may nevertheless receive information relating to the transaction, such as payment status, payment method, transaction reference and confirmation that payment has been completed.
6. Cookies and Similar Technologies
Our website and our service providers may use cookies, pixels and similar technologies.
These technologies may be used to:
- operate and secure our website;
- remember your preferences;
- maintain your shopping cart;
- understand how visitors use our website;
- analyse website performance;
- improve our products and Services; and
- where applicable, provide or measure advertising and marketing.
You may be able to control certain cookies through your browser settings and through privacy or cookie controls provided on our website.
Disabling certain cookies may affect the operation or functionality of parts of our website.
7. How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our Services, including to:
- Shopify;
- payment processors;
- shipping, courier and delivery providers;
- IT, website hosting and cloud service providers;
- analytics and security providers;
- customer service providers;
- professional advisers such as accountants, lawyers or insurers;
- marketing and advertising service providers where applicable; and
- government agencies, regulators, courts or law enforcement authorities where required or authorised by law.
We may also disclose personal information in connection with a proposed or completed sale, merger, restructuring or transfer of all or part of our business, subject to applicable law.
We do not disclose personal information to third parties simply for them to use for purposes unrelated to providing our Services or our legitimate business activities, except where you have consented or the disclosure is otherwise permitted or required by law.
8. Overseas Processing and Disclosure
Some of the service providers we use, including Shopify and other technology, payment, analytics or service providers, may operate or process information outside Australia.
As a result, your personal information may be transferred to, stored in, accessed from or processed in countries outside Australia.
Where applicable Australian privacy laws require us to take particular steps in relation to an overseas disclosure of personal information, we will take reasonable steps to comply with those requirements.
The countries in which information may be processed or disclosed can change depending on the service providers and technology used to operate our store. Where required and practicable, we will provide information about likely overseas recipients or locations in accordance with applicable privacy law.
9. Security
We take reasonable steps appropriate to our business to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
We also rely on Shopify and other service providers to maintain appropriate technical and organisational safeguards for information they process on our behalf or in connection with our Services.
However, no method of transmission over the internet or electronic storage system is completely secure, and we cannot guarantee absolute security.
You should avoid sending sensitive or confidential information through unsecured communication channels.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- provide our Services;
- fulfil and maintain records of transactions;
- meet accounting, taxation and other legal requirements;
- resolve disputes;
- prevent fraud; and
- enforce our agreements and policies.
When personal information is no longer reasonably required, we will take reasonable steps, where applicable, to delete, destroy or de-identify it, subject to any legal requirements that require us to retain it.
11. Your Privacy Rights
Depending on the privacy laws applicable to you, you may have rights relating to your personal information.
These may include the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or outdated personal information;
- request deletion of certain personal information where applicable;
- withdraw consent where processing is based on consent;
- object to or restrict certain processing where applicable;
- request a copy of certain information in a portable format where applicable; and
- opt out of certain marketing communications.
These rights are not absolute and may vary depending on where you live and the laws that apply.
To make a privacy request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
12. Access and Correction
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.
We will consider and respond to requests in accordance with applicable law. In some circumstances, we may be permitted or required to refuse access to certain information. If this occurs, we will provide an explanation where required by law.
13. Marketing Communications
If you have subscribed to receive marketing communications from Enkays Collection, you may unsubscribe at any time by:
- selecting the unsubscribe option in a promotional email; or
- contacting us using the details below.
Unsubscribing from promotional communications does not prevent us from contacting you about an existing order, transaction, return, account or customer service matter.
14. Third-Party Websites and Services
Our website may contain links to websites, social media platforms or services operated by third parties.
Enkays Collection does not control the privacy practices of those third parties. If you leave our website or interact with a third-party service, we recommend reviewing that organisation's privacy policy and terms.
Our inclusion of a link to a third-party website does not necessarily constitute an endorsement of that website, its operator or its privacy practices.
15. Children's Privacy
Our Services are intended for a general audience and are not specifically directed at children.
We do not knowingly seek to collect personal information directly from children where parental or guardian consent would be required by applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us in circumstances where they should not have done so, please contact us so that we can review the matter and take appropriate action.
16. Privacy Complaints
If you have a concern or complaint about the way Enkays Collection has handled your personal information, please contact us using the details below.
Please provide sufficient information for us to understand and investigate your concern.
We will review your complaint and aim to respond within a reasonable period.
Where the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us and you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Information about making a privacy complaint is available from the OAIC at:
https://www.oaic.gov.au/privacy/privacy-complaints
17. Australian Privacy
We are committed to handling personal information responsibly and transparently.
Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to Enkays Collection, we will handle personal information in accordance with those requirements.
Nothing in this Privacy Policy is intended to limit any privacy rights or protections that cannot lawfully be excluded.
Customers located outside Australia may also have additional privacy rights under the laws applicable in their jurisdiction.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers, legal obligations or privacy practices.
When we make changes, we will publish the updated Privacy Policy on our website and update the “Last updated” date at the top of this page.
Where required by applicable law, we will provide additional notice of material changes.
19. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to make a privacy request or complaint, please contact:
Enkays Collection
Operated by Mehta Kandhari Group Pty Ltd
Email: enkaysau@gmail.com
Please include enough information in your enquiry for us to identify and respond to your request.